To ensure quality services, Advantage hands out a Patient Satisfaction Survey at admission and again at discharge for patient’s to complete either during the course of receiving services, or once services are completed.  Patients have the option of mailing the surveys in anonymously or giving them directly to the clinician. 

Here are some comments that we have received back on these surveys:

What most impressed me about the agency’s care/service was:

¨ “Their friendliness and efficiency” - D.F.

¨ “Excellent service” - V.R.

¨ “Chris is the best!!!  She is very good and very helpful and very understanding.  Does things very good.” - anonymous

¨ “Ready when we called them” - V.A.

¨ “The agency was always reliable and helpful as was my nurse, Ruth.  She is a fine person, thoughtful and caring.” - anonymous

¨ “Advantage has always been there when we needed them.” - L.W.

¨ “Brenda - I had met her before she came to help me, she’s great!  Every person that came to help me have been kind, efficient, caring - keep them coming.” - anonymous

¨ “I was so depressed that I felt ‘who will help me’ as I have no children or living relatives.  The agency’s lovely people filled in and I felt like I had someone who cares other than my friends and neighbors.” - D.K.

¨ “Having someone here every day to help out with everything.” - V.A.

¨ “Very helpful, and worked with me to get me stronger.” - R.R.

¨ “Friendly down to earth acceptance of our family and circumstances.” - anonymous

¨ “Good help and care” - C.H.

¨ “What impressed me about the agency’s care was Kevin.  Very kind, listened.  I really liked him a lot and I will use him again.  I was always able to get a hold of him.  I’m really going to miss him and his help he did for me.” - J.D.

¨ “Nice and helpful” - M.W.

¨ “I was extremely pleased with all aspects of this experience” - M.D.

¨ “The service was always reliable and everyone was wonderful” - E.B.

¨ “The service was excellent.  I would like to have it again.” - L.L.

¨ “The feeling of renewed hope.  Brenda was so helpful.” - M.E.

¨ “Thorough, effective, knowledgeable.” - A.M.

¨ “They were always helpful and dependable.  We were pleased with all services we received.  Everyone was great and we have no complaints.  Thanks.” - J.P.

 

Patient Testimonials